ROCFARM EGGS SUBSCRIPTION & RECURRING ORDER POLICY
Effective Date: [DATE]
RocFarm Eggs may offer recurring delivery programs for households and commercial customers, including restaurants, bakeries, hotels, caterers, retailers, and other businesses.
1. Subscription Information Detail
Before completing a subscription purchase, customers will be shown the applicable: Product, Quantity, Price, Billing frequency, Delivery frequency, Delivery charges (if applicable), and Cancellation terms. Customers should carefully review this information before subscribing to our recurring delivery programs for households and commercial businesses. By subscribing, you agree to these specified conditions.
2. Authorization
By completing a subscription purchase, the customer authorizes the applicable payment processor to charge the payment method according to the subscription terms presented during checkout. Recurring charges will continue until the subscription is canceled, expires, or is otherwise terminated as per our policy.
3. Renewal & Cancellation
Unless otherwise stated at checkout, a subscription may automatically renew according to its disclosed billing frequency. Customers are responsible for reviewing their subscription information and cancellation requirements. Customers may request cancellation according to the cancellation terms displayed at checkout and our Order Cancellation Policy, ideally before the next billing cycle begins.
ROCFARM EGGS PAYMENT POLICY
1. Payment Acceptance
RocFarm Eggs accepts payment methods displayed during checkout. Payment methods may change based on availability and payment-processor requirements. When a customer completes checkout, the customer authorizes payment for the total amount displayed. Customers must provide accurate billing information to avoid processing delays or declined transactions.
2. Payment Support
Payments may be processed by third-party providers. RocFarm Eggs does not control internal approval or fraud screening decisions. Customers should retain their order confirmation and receipt. If you believe you were charged incorrectly, contact RocFarm Eggs promptly at [EMAIL] or [PHONE] so we may investigate and issue a correction.
3. Proof of Order
RocFarm Eggs maintains transaction and fulfillment records to help resolve customer concerns and payment disputes. Customers are encouraged to retain their order confirmations and receipts as primary evidence of the transaction. We respect your security and utilize standard payment gateways to ensure safe handling of all data.
Dispute Resolution
RocFarm Eggs is committed to resolving customer concerns quickly and professionally regarding orders, payments, or products. If you have a concern, please contact us first to help resolve the issue directly.
Chargeback Policy
A chargeback is a dispute initiated through your bank. We encourage you to contact us first so we can provide a resolution. RocFarm Eggs will submit relevant documentation to the bank if a chargeback is filed officially.
Customer Support Info
Contact RocFarm Eggs at [CUSTOMER SERVICE EMAIL] or [CUSTOMER SERVICE PHONE]. We aim to respond within [X BUSINESS HOURS]. We may review order, delivery, and payment records to provide a full or partial refund.
CUSTOMER SUPPORT POLICY INFO
Good communication is part of our positive customer experience. Contact us regarding orders, deliveries, products, payments, or quality concerns. Our target response time is [X BUSINESS HOURS / X DAYS].