SHIPPING & DELIVERY POLICY
Effective Date: 09/23/26
1. Delivery Area
RocFarm Eggs provides delivery/shipping services to eligible locations identified during checkout. Availability may vary by product, delivery method, distance, season, inventory, and service area.
2. Delivery Estimates
Estimated delivery dates or delivery windows are provided during the ordering process whenever available. Delivery estimates are not guaranteed unless expressly identified as guaranteed.
3. Delivery Delays
Delivery may be delayed because of:
• Weather
• Road conditions
• Transportation problems
• Carrier delays
• Agricultural or supply conditions
• Inventory limitations
•Incorrect customer information
• Payment-processing issues
• Events outside our reasonable control
If we become aware of a significant delay affecting your order, we will make reasonable efforts to communicate the update.
4. Delivery Address
Customers are responsible for providing an accurate delivery address. If an order cannot be delivered because the address provided by the customer is incorrect or incomplete, additional delivery charges or rescheduling may apply.
5. Customer Availability
Customers should ensure that appropriate arrangements are made to receive perishable products.
If a customer is unavailable at delivery, RocFarm Eggs may:
• Leave the order in an appropriate location where permitted;
• Reschedule delivery;
• Return the order;
• Apply applicable redelivery charges; or
• Contact the customer to determine the next appropriate step.
6. Proof of Delivery
Where available, RocFarm Eggs may retain delivery records, photographs, tracking information, signatures, delivery confirmations, timestamps, or other fulfillment records. These records may be used to investigate delivery questions or payment disputes.
7. Shipping Charges
Any applicable shipping or delivery charges will be disclosed before checkout.
8. Incorrect or Damaged Delivery
If an order arrives damaged, incorrect, or incomplete, contact us promptly at:
sales@rocfarmeggs.com
+1 (606) 318-4251
Photographs may be requested to help us investigate.
9. Delivery of Perishable Products
Customers should promptly handle and store perishable products according to applicable food-safety guidance and the product's storage instructions. RocFarm Eggs is not responsible for product deterioration caused by improper storage or handling after delivery.
