Refund, Return & Cancellation Policy
Effective Date: 09/23/26
REFUND & RETURN POLICY
1. Damaged, Incorrect, or Missing Products
If your order arrives damaged, contains an incorrect product, or is missing an item, contact RocFarm Eggs as soon as possible.
Whenever possible, provide:
• Order number
• Customer name
• Description of the issue
• Photographs of the product or packaging
• Photographs of the delivery condition
Any other information reasonably requested by customer service
We will review the issue and determine whether a replacement, credit, partial refund, full refund, or other appropriate resolution is warranted.
2. Quality Concerns
If you believe a product has a quality problem, contact us promptly after delivery.
For food-safety reasons, do not consume a product you reasonably believe is unsafe.
We may request photographs, product information, lot/batch information where available, and other information necessary to investigate the concern.
3. Customer Ordering Errors
If a customer orders the wrong quantity, address, product, or subscription and the order has already been prepared or shipped, cancellation or refund may not be possible.
We will nevertheless review each request individually and will attempt to provide a reasonable solution where possible.
4. Refund Requests
Refund requests should be submitted to:
sales@rcofarmeggs.com
Please include your order number and reason for requesting the refund.
Approved refunds will generally be returned using the original payment method when technically possible.
Processing time after a refund is issued may depend on the payment processor and financial institution.
5. Refund Timing
Once RocFarm Eggs approves a refund, the actual time for the funds to appear in the customer's account may depend on the payment processor or financial institution.
6. No Unauthorized Cash Refunds
For orders originally paid electronically, refunds will generally be processed through the original payment method rather than through an unrelated payment method.
7. Policy Does Not Remove Legal Rights
Nothing in this policy is intended to limit rights or remedies that cannot legally be excluded under applicable consumer-protection law.
Customer Support Contact
If you have received an order that is damaged or incorrect, please reach out to us immediately so we can make it right. Our team is committed to your satisfaction and the integrity of our farm-to-table promise.
Email: sales@rocfarmeggs.com | Phone: +1 (606) 318-4251
ORDER CANCELLATION POLICY
1. Standard Orders
Customers may request cancellation as soon as possible after placing an order.
Because many food orders are prepared, allocated, packed, or scheduled for delivery quickly, cancellation may not be possible after fulfillment has begun.
2. Subscription Orders
• Customers may cancel recurring subscriptions according to the subscription terms displayed at checkout.
• Cancellation should be requested before the next scheduled billing or fulfillment cycle whenever possible.
• A cancellation received after a recurring order has already been processed may apply to the following cycle rather than the current order.
3. Cancellation by RocFarm Eggs
We may cancel an order when:
• Products are unavailable
• A payment cannot be verified
• The delivery address is outside our service area
• We reasonably suspect fraud or unauthorized activity
• A technical or pricing error occurred
• Circumstances outside our reasonable control prevent fulfillment
When RocFarm Eggs cancels a paid order because we cannot fulfill it, we will provide an appropriate resolution, which may include a refund.
4. How to Cancel
Contact:
sales@rocfarmeggs.com
+1 (606) 318-4251
Include your order number and the name used to place the order.